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SERVICES RENDERED
In addition to its primary business of bulk water supply, uMngeni-uThukela Water is able to provide the following services on a commercial basis:
- Laboratory and Scientific (water quality testing and analysis)
- Infrastructure design and management of infrastructure development (water and sanitation)
- Infrastructure development (primarily rural water and sanitation infrastructure)
- School sanitation
- Consulting (research, scientific, engineering, environmental and management)
- Utility management (Water and Waste Water)
- Training and Capacity Building: Strategic and business planning Operational planning and management Water demand management / Unaccounted for water
ISO 17025 ACCREDITED LABORATORY SERVICES ASSURING WATER QUALITY
Four modern ISO 17025-accredited laboratories make up the entity’s Laboratory Services. They are Chemistry, Microbiology, Hydrobiology and Soil Testing, all with a long-established reputation of meeting international standards. Highly-skilled and dedicated scientists, technicians and laboratory support staff, utilising modern analytical techniques enable this facility to provide a world-class service 365 days a year.
Every financial year, Laboratory Services supports core business activities through:
- Providing assurance that the entity produces potable water that complies with drinking water standards;
- Assuring that treated effluent complies with wastewater and effluent discharge limits;
- Assuring, via the above, public health protection from water-borne diseases and water-related health impacts;
- Undertaking research and development and generation of scientific data for new infrastructure developments;
- Supporting water treatment for process selection and optimisation;
- Undertaking catchment and river health monitoring to assess the status of water resources and quality of raw water supply;
- Immediate provision of early warnings and alerts to stakeholders when a breach of quality standards is detected and ensuring that the incident-management protocol is followed to contain and remedy the breach.
- Maintaining analytical results database which allows all uMngeni-uThukela Water users access to over 30-years of test results for trend forecasting. This is critical for construction of dams, water and wastewater treatment works and other capital projects.
Water samples from the entire supply system (catchment to consumer) are collected by a team of dedicated well-trained sampling officers daily throughout uMngeni-uThukela Water’s operational area, and are assessed in terms of physical, chemical and microbiological characteristics, as per SANS 241 standard requirements. The sampling activities are also governed and guided by ISO 9001 certification standard, which they have to conform to.
The analytical results are produced within specified times that form part of Service Level Agreements with end users. Supported by LabWare Laboratory Information Management System (LIMS), water quality results are captured, validated, stored and reported timeously. Laboratory Services generates 20 000 to 30 000 analytical results per month from its four accredited laboratories. Direct access to the results is also provided to external users via the Electronic Water Quality Management System (eWQMS), the IRIS Blue Drop System (BDS) and the IRIS Green Drop System (GDS).
In addition to assuring the quality of bulk water produced, Laboratory Services provides water testing and sampling services to municipalities and various private sector clients. This valuable service supports and assists municipalities to improve their IRIS Blue and Green Drop compliance.
As an ISO 17025-accredited laboratory, uMngeni-uThukela Water laboratory has to constantly keep up with the requirements of the standard, in order to maintain its accreditation status against the ISO 17025: 2017 Management System. This Certification of Accreditation is valid for the next five years considering successful SANAS survelliance assessments every 18 months.
DISCOVER UMNGENI-UTHUKELA WATER
ABOUT US
uMngeni-uThukela Water, a state-owned entity, is one of Africa’s most successful organisations involved in water management and is the largest supplier of bulk potable water in the Province of KwaZulu-Natal, South Africa.
The organisation was established in 1974.
CONTACT US
Head Office
310 Burger Street Pietermaritzburg 3201. South Africa
PO Box 9,
Pietermaritzburg 3200
KwaZulu-Natal.
South Africa
Tel: +27 (33) 341 1111
Fax: +27 (33) 341 1167
Toll Free: 0800 331 820
Izintaba Region
7 Portland Road Mkondeni
3201. South Africa
PO Box 9,
Pietermaritzburg 3200
KwaZulu-Natal.
South Africa
Tel: +27 (33) 846 1700
Fax: +27 (33) 386 3673
Toll Free: 0800 331 820
Ulwandle Region
13 Pineside Road
New Germany
3610. South Africa
PO Box 11,
New Germany 3620
KwaZulu-Natal.
South Africa
Tel: +27 (31) 719 7300
Fax: +27 (31) 719 7325
Toll Free: 0800 331 820
Richards Bay Region
Cnr South Central Arterial & Battery Bank Alton
Richards Bay, 3901
KwaZulu-Natal, South Africa
Private Bag X1047,
Richards Bay, 3900
KwaZulu-Natal.
South Africa
Tel: +27 (35) 902 1000
Fax: +27 (35) 902 1111
Toll Free: 0800 331 820
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