Vision and Mission

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VISION

“Leader in sustainable water services in the developing world”

We strive to be a globally recognised, effectively run, public-oriented and socially accountable water utility, which has its heart and mind, focused on the provision of water and related services in the developing world. We will achieve leadership based on our performance and the sustainable value we co-create with our customers and stakeholders and continue to leave a positive legacy in our communities, region, country and the world over.

MISSION

“To create value for our customers by providing water services at the right quality and quantity, within acceptable levels of reliability and affordability, to support sustainable economic development in KwaZulu-Natal.”

Our business is the provision of water and related services and providing specialist support in the provision of water for all. This includes providing all water and related services to our customers, supporting municipalities and contributing to water knowledge that will lead to sustainability from source-to-source in support of sustainable economic development in the Province of KwaZulu-Natal.

STRATEGIC INTENT

“Key Partner that enables government and industry to deliver effective and efficient water and related services in a financially and environmentally sustainable manner.”

uMngeni-uThukela Water intends to be recognised as a strategic and sustainable partner of government and industry, co-creating value through providing water and related services as a catalyst for community development.

BENEVOLENT INTENT

“Enhancing sustainable economic development to improve human dignity and quality of life by providing water and related services”

uMngeni-uThukela Water intends to be recognised as a transformational organization that is accountable to the society. Through this people-centered approach uMngeni[1] uThukela Water will leverage its resources to ensure the restoration of dignity for all. Water and related services will be provided for both health and economic benefits, which contribute to addressing poverty, under-development and inequality.

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ABOUT US

uMngeni-uThukela Water, a state-owned entity, is one of Africa’s most successful organisations involved in water management and is the largest supplier of bulk potable water in the Province of KwaZulu-Natal, South Africa.
The organisation was established in 1974.

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CONTACT US

Head Office

310 Burger Street Pietermaritzburg 3201. South Africa

PO Box 9,
Pietermaritzburg 3200
KwaZulu-Natal.
South Africa

Tel: +27 (33) 341 1111
Fax: +27 (33) 341 1167
Toll Free: 0800 331 820

Izintaba Region

7 Portland Road Mkondeni
3201. South Africa

PO Box 9,
Pietermaritzburg 3200
KwaZulu-Natal.
South Africa

Tel: +27 (33) 846 1700
Fax: +27 (33) 386 3673
Toll Free: 0800 331 820

Ulwandle Region

13 Pineside Road
New Germany
3610. South Africa

PO Box 11,
New Germany 3620
KwaZulu-Natal.
South Africa

Tel: +27 (31) 719 7300
Fax: +27 (31) 719 7325
Toll Free: 0800 331 820

Richards Bay Region

Cnr South Central Arterial & Battery Bank Alton
Richards Bay, 3901
KwaZulu-Natal, South Africa

Private Bag X1047,
Richards Bay, 3900
KwaZulu-Natal.
South Africa

Tel: +27 (35) 902 1000
Fax: +27 (35) 902 1111
Toll Free: 0800 331 820